Through our Service Charter, the VI SBDC promises to:

• Smile
• Greet everyone we meet
• Know our jobs... And the University
• Treat your concern as our concern
• Follow-up on everything
• Treat our co-workers as we would a client
• Remember that communication courtesy matters

VI SBDC SERVICE STANDARDS:

Communication:

• When you communicate with VI SBDC, we will:
  • Be courteous
  • Willingly assist you and be responsive to your needs
  • Treat you fairly and professionally
  • Be sensitive to diversity issues
  • Be accountable and adhere to sound business practices

Service Delivery:

• When we perform services for you, we will:
  • Explain our services and deliverables to you
  • Aim to exceed your expectations
  • Demonstrate technical and professional competence in providing the services
  • Respect and maintain customer confidentiality

Service Evaluation:

• After we have performed our service, we will:
  • Utilize customer review tools such as our Client Value Survey to seek feedback from our customer base on our performance
  • Review the feedback you provide to us and consider measures to further improve our service delivery
  • Continue to respect customer confidentiality beyond the term of our engagement