Through our Service Charter, the VI SBDC promises to:

- Smile

- Great everyone we meet

- Know our jobs... And the University

- Treat your concern as our concern

- Follow-up on everything

- Treat our co-workers as we would a client

- Remember that communication courtesy matters 

VI SBDC SERVICE STANDARDS: 

Communication:

- When you communicate with VI SBDC, we will: 

- Be courteous

- Willingly assist you and be responsive to your needs

- Treat you fairly and professionally

- Be sensitive to diversity issues

- Be accountable and adhere to sound business practices  

Service Delivery:

When we perform services for you, we will:

- Explain our services and deliverables to you      

- Aim to exceed your expectations      

- Demonstrate technical and professional competence in providing the services

- Respect and maintain customer confidentiality 

Service Evaluation:

After we have performed our service, we will:      

- Utilize customer review tools such as our Client Value Survey to seek feedback from our customer base on our performance

- Review the feedback you provide to us and consider measures to further improve our service delivery

- Continue to respect customer confidentiality beyond the term of our engagement